Reference

How jejetoto Protects Your Personal Data

At jejetoto, every piece of information you share with us — from your account registration details to payment activity through DANA, OVO, GoPay and QRIS — is handled…

Encrypted account storageDANA, OVO, GoPay & QRIS transaction privacyData access requests within 3 business daysNo third-party data salesJakarta & Yogyakarta region data handling
Explore Lobby Read FAQ
jejetoto How jejetoto Protects Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Our Privacy Team Directly

If you have a question about your personal data, want to correct account information, or need to submit a formal data access request, our privacy support team is available seven days a week. You can reach us through live chat on the jejetoto website, by email at our dedicated privacy address, or via our WhatsApp support line. We aim to acknowledge every privacy-related request within one business day and resolve it fully within three business days.

Team online

Live Chat

Available daily from 07:00 to 23:00 WIB. Open the chat widget on any jejetoto page and select 'Privacy & Data' from the topic menu to reach the right team immediately.

Email Support

Send your data access or correction request to our privacy email address. Include your registered account name and the specific data action you need. We respond within one business day.

WhatsApp Line

For urgent privacy concerns, our WhatsApp support channel is open from 08:00 to 22:00 WIB. We handle account data queries, payment record requests and deletion submissions via this channel.

DATA HANDLING PRACTICES

How We Manage and Secure Your Information

jejetoto applies layered security practices across every stage of data handling — from the moment you create an account to each payment processed through OVO, DANA, GoPay or QRIS.

Encryption at Rest and Transit

All personal data stored on our servers is encrypted using AES-256 standards. Data transmitted during DANA, OVO, GoPay and QRIS transactions is protected by TLS 1.3 — the same protocol used by major Indonesian financial institutions.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences directly in your browser settings; opting out of analytics cookies does not affect your account functionality.

Account Access Controls

Your account is protected by password authentication and optional two-step verification. We log each login attempt with IP address and timestamp; you can review your recent login activity at any time from the account security section.

Data Retention Schedule

Active account data is retained for the duration of your membership. Transaction records — including GoPay and QRIS payment logs — are kept for the period required by local law, then deleted or anonymised upon your written request.

Third-Party Data Sharing Limits

We share data only with payment processors (such as DANA and OVO gateways) and identity verification services strictly necessary to run your account. We do not sell personal data to advertisers or data brokers under any circumstance.

How to Request Data Changes

Submit a data correction, access or deletion request via live chat or email. Verify your identity with your registered phone number, and we will confirm the action taken within three business days of receiving your request.

Your Privacy Policy Questions, Answered

We have gathered the questions that come up most often when you want to understand how your data is handled on jejetoto. If you do not find your answer here, our privacy support team is reachable via live chat from 07:00 to 23:00 WIB every day of the week.

We collect your name, email address, phone number and date of birth at registration. Once you add a payment method such as DANA or OVO, we also store the linked wallet identifier to process your deposits and withdrawals securely.

We share data only with payment processors — including DANA, OVO, GoPay and QRIS gateways — and identity verification providers required to operate your account. We do not sell or rent your personal information to advertisers or any unrelated third party.

Send a data access request via live chat or email, including your registered account name. We will verify your identity and provide a structured copy of your account data within three business days of confirming your request.

Yes. Submit a deletion request through live chat or our privacy email channel. Deletion depends on local law — where local law permits, we remove personal data and anonymise transaction records within seven business days of your verified request.

All payment records — including DANA deposits and GoPay withdrawals — are encrypted at rest with AES-256 and transmitted via TLS 1.3. Only authorised payment processing staff can access transaction logs, and access is logged and audited regularly.

You can accept, reject or customise cookie categories through your browser settings at any time. Declining analytics cookies does not restrict your account access or prevent you from making deposits via OVO, QRIS or other supported payment methods.

Yes. Whenever we make material changes to this policy, we send a notification to your registered email address at least seven days before the update takes effect. You can also check the 'Last Updated' date at the top of this page for the most recent revision.

Related Pages

jejetoto Indonesia Register jejetoto Login FAQ About Us